Shipping & Returns

Shipping

We offer $12 flat-rate shipping throughout New Zealand, or FREE shipping when you spend over $134.

Orders are dispatched within 24 hours, Monday–Friday, and sent via tracked NZ Post. Please allow up to 4 working days for delivery, although orders will often arrive sooner. Rural deliveries may take a little longer.

While we do our best to get your order to you as quickly as possible, delivery timeframes cannot be guaranteed. Occasionally couriers experience unexpected delays due to weather, airport closures, Cook Strait crossings or other disruptions outside our control.

Every order is tracked, and your tracking details will be emailed to you once your LightSeed is on its way, so you can follow its journey to your door.

Please note, we cannot deliver to PO Boxes.

Where possible, please make sure your courier has access to a safe, dry place to leave your parcel, protected from sight and wet weather.

Every LightSeed is carefully packaged to protect it on its journey to you, so it arrives safely and ready to enjoy — or gift.

Sending a Gift?

Absolutely. We don't include invoices or pricing information with orders unless requested, so your LightSeed can be sent directly to the recipient.

If you'd like us to include a handwritten gift note, add your message at checkout. If you've already placed your order and forgotten the note, email hello@lightseed.co.nz as soon as possible and we'll do our best to add it before your order leaves us.

Changed Your Mind?

We want you to love your LightSeed. If you've changed your mind about your purchase, you can return or exchange it within 14 days of receiving your order, provided it is unused, unburnt and returned in its original condition and packaging.

Please email hello@lightseed.co.nz before sending anything back so we can arrange your return.

For change-of-mind returns, the customer is responsible for return postage. Original shipping costs are non-refundable.

If you're exchanging your LightSeed for another product or fragrance, you'll also be responsible for the shipping cost of sending the replacement to you.

Sale items and gift cards cannot be returned or exchanged for change of mind.

Damaged, Faulty or Incorrect Order?

If something isn't right with your order, please let us know as soon as possible.

Email hello@lightseed.co.nz with your order details and a photo of the damaged, faulty or incorrect item, and we'll work with you to put it right.

Your rights under the New Zealand Consumer Guarantees Act are not affected by our returns policy.

Refunds

Once we've received and inspected an eligible change-of-mind return, we'll let you know and process your refund to your original payment method.

Please allow some additional time for your bank or credit card provider to process the refund.

Need to Change or Cancel Your Order?

Once your order has been dispatched, we're unable to change or cancel it.

Questions? Email us at hello@lightseed.co.nz and we'll be happy to help.